Fulfillment Policy
Effective Date: March 2, 2025
Order Processing and Shipping
Order Confirmation: Upon placing an order, customers will receive an email confirmation detailing the purchased items and the total cost.
Processing Time: Orders are processed within 1-2 business days after payment confirmation.
Shipping Methods and Delivery Times: We offer the following shipping options:
- Standard Shipping: 3-5 business days
- Expedited Shipping: 1-2 business days
Shipping Rates: Shipping costs are calculated at checkout based on the selected shipping method and destination.
Membership Access
Activation: Membership access details will be sent via email within 24 hours after payment confirmation.
Benefits: Members receive exclusive access to merchandise drops, consultations, and other perks as outlined in their membership plan.
Returns and Refunds
Apparel Returns:
- Eligibility: Items must be returned within 14 days of delivery, unworn, unwashed, and in original packaging.
- Process: To initiate a return, contact our customer service at 636-544-5912. Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Refunds: Once the return is received and inspected, refunds will be processed to the original payment method within 5-7 business days.
Membership Cancellations:
- Monthly Plans: Members can cancel anytime before the next billing cycle. Access remains active until the end of the current period.
- Refunds: We do not offer refunds for partial months or unused services.
Order Cancellations
- Before Shipment: Orders can be canceled before shipment by contacting customer service.
- After Shipment: Once shipped, orders cannot be canceled but can be returned following our return policy.
Contact Information
For questions or concerns regarding our Fulfillment Policy, please contact us at:
- Phone: 636-544-5912